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Our Return Policy 

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. SuperJellona suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

SuperJellona will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case. You are responsible for the return postages when shipping from outside Finland.

SuperJellona gives a warranty of three months to all our products, under the condition that they are cared for as instructed.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. SuperJellona is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

All enquiries: superjellona@gmail.com


Disputes

If a dispute related to a commercial contract is not settled by negotiation between the parties, the consumer may take the matter to the Consumer Disputes Board (kuluttajariita.fi) for decision.

Prior to referring the matter to the Consumer Disputes Board, the consumer must contact the magistrates' Consumer Center (kuluttajaneuvonta.fi)